Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of Paralprege's website, services, and products. By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

Paralprege is a company registered in England and Wales under company number [Company Number], with our registered office at 42 Victoria Street, Manchester M3 2QR, United Kingdom.

2. Definitions

• "Company" refers to Paralprege
• "Services" refers to smart home installation, maintenance, and support services
• "Products" refers to smart home devices and equipment
• "Customer" refers to individuals or entities using our services
• "Website" refers to paralprege.com and associated domains

3. Services Description

3.1 Smart Home Services

We provide comprehensive smart home solutions including:

• Security system installation and monitoring
• Smart lighting and automation systems
• Energy management and heating controls
• Complete home automation integration
• Ongoing maintenance and technical support

3.2 Service Availability

Our services are available throughout the United Kingdom. Service availability may vary by location and will be confirmed during the consultation process.

4. Orders and Contracts

4.1 Quotations

All quotations are valid for 30 days unless otherwise specified. Quotations are not legally binding until a formal contract is signed.

4.2 Contracts

Service contracts become binding when:

• Both parties have signed the service agreement
• The deposit payment has been received
• We have confirmed the installation date

4.3 Changes to Orders

Changes to confirmed orders may incur additional charges and delays. All changes must be agreed in writing.

5. Pricing and Payment

5.1 Pricing

All prices are quoted in British Pounds (GBP) and include VAT unless otherwise stated. Prices may be subject to change without notice for future orders.

5.2 Payment Terms

• Deposit: 25% of the total cost is required upon contract signing
• Progress Payment: 50% due upon delivery of equipment
• Final Payment: 25% due upon completion of installation

5.3 Late Payments

Overdue accounts may incur interest charges at 8% above the Bank of England base rate and may result in suspension of services.

6. Installation and Access

6.1 Site Access

Customers must provide safe and unobstructed access to installation areas during agreed times. We reserve the right to reschedule if safe access cannot be provided.

6.2 Installation Standards

All installations are carried out by certified technicians in accordance with relevant British Standards and manufacturer specifications.

6.3 Customer Responsibilities

• Ensuring adequate power supply and internet connectivity
• Providing accurate property information and access
• Removing or protecting valuable items during installation
• Informing us of any changes to property conditions

7. Warranties and Guarantees

7.1 Installation Warranty

We provide a 12-month warranty on our installation workmanship from the completion date. This covers defects in installation but not normal wear and tear or damage caused by misuse.

7.2 Product Warranties

Smart home devices are covered by manufacturer warranties, typically ranging from 1-5 years. We will assist with warranty claims during this period.

7.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, negligence, or accidents
• Modifications or repairs by unauthorised persons
• Normal wear and tear or consumable items
• Damage from power surges or environmental factors
• Software updates or compatibility issues

8. Cancellation and Returns

8.1 Cooling-Off Period

For contracts signed at your premises, you have a 14-day cooling-off period from the contract date to cancel without penalty.

8.2 Cancellation Charges

Cancellations after work has commenced may incur charges for:

• Equipment already ordered or delivered
• Work already completed
• Administrative costs

8.3 Refund Policy

Refunds will be processed within 14 days of approved cancellation, minus any applicable charges.

9. Liability and Insurance

9.1 Limitation of Liability

Our total liability to you for any claim arising from our services is limited to the total amount paid by you for the specific service giving rise to the claim.

9.2 Insurance

We maintain comprehensive public liability insurance of £2 million and professional indemnity insurance of £1 million.

9.3 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.

10. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws. Smart home devices may collect usage data, which is handled according to manufacturer privacy policies and our own data protection practices.

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or create derivative works without our written permission.

12. Website Use

12.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any unlawful manner
• Attempt to gain unauthorised access to our systems
• Interfere with the website's operation
• Upload harmful or malicious content

12.2 Website Availability

We aim to keep our website operational but do not guarantee uninterrupted availability. We reserve the right to suspend access for maintenance or updates.

13. Third-Party Services

Our services may integrate with third-party platforms and services. We are not responsible for the availability, functionality, or terms of service of third-party providers.

14. Dispute Resolution

14.1 Informal Resolution

We encourage customers to contact us directly to resolve any concerns before pursuing formal action.

14.2 Formal Complaints

Formal complaints should be submitted in writing to our customer service team. We will investigate and respond within 14 working days.

14.3 Alternative Dispute Resolution

If you remain unsatisfied, you may refer the matter to relevant trade bodies or consumer protection organisations.

15. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. If any provision is found unenforceable, the remaining provisions shall continue in full effect.

16. Changes to Terms

We may update these Terms periodically. Material changes will be notified through our website or direct communication. Continued use of our services constitutes acceptance of updated Terms.

17. Contact Information

For questions about these Terms or to report issues, please contact us: