Privacy Policy

1. Introduction

Paralprege ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Details about your smart home requirements, property type, and service preferences
• Account Information: Login credentials, preferences, and service history
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Communication Records: Records of our interactions, including emails, phone calls, and support tickets

2.2 Technical Information

• Website Usage: IP address, browser type, device information, pages visited, and time spent on our site
• Cookies and Tracking: Information collected through cookies and similar technologies
• Device Data: Information from smart home devices we install or maintain (with your explicit consent)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Providing smart home installation, maintenance, and support services
• Processing orders and managing payments
• Scheduling appointments and coordinating installations
• Providing customer support and technical assistance

3.2 Communication

• Responding to your inquiries and requests
• Sending service updates and important notices
• Providing newsletter content (with your consent)
• Sending marketing communications (with your consent)

3.3 Business Operations

• Improving our services and website functionality
• Conducting market research and analysis
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations for services you've requested
• Legitimate Interests: For business operations, security, and service improvement
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Technology partners and subcontractors involved in service delivery
• Payment processors and financial institutions
• Cloud storage and hosting providers
• Marketing and communication service providers

5.2 Legal Requirements

• Law enforcement agencies when required by law
• Regulatory bodies and government authorities
• Legal advisors and courts in connection with legal proceedings

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations and warranty requirements
• Resolve disputes and enforce agreements
• Maintain service history for technical support

Generally, we retain customer information for 7 years after the last service interaction, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your information in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at [email protected] or call +44 144 987 5182.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data centres and backup systems
• Incident response and breach notification procedures

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. International Transfers

Some of our service providers may be located outside the UK. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information about a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information properly. Visit ico.org.uk for more information.